SLB CONNECT FOR URBAN WATER SUPPLY AND SANITATION Using ICTs for citizen feedback surveys to mainstream demand-side monitoring

SLB Connect is an initiative of the World Bank’s Water and Sanitation Program, developed in partnership with India’s Ministry of Urban Development (MoUD), to complement the Ministry’s Service Level Benchmarks (SLB) program. Under the SLB program, providers of water supply, wastewater, solid waste management and storm-water drainage services report data on a standardized set of 28 performance indicators. Grants to municipalities have been linked to reporting on these indicators, and, over time, SLB data have become an integral component of India’s urban program formulations.